PLEASE NOTE : NO ORDERS WILL PROCESSED BETWEEN DECEMBER 16TH AND JANUARY 9TH DUE TO STAFF ABSCENCE.
Ordering Procedure
As a small independent retail business we want to ensure that we give you the best possible service.
Once you have decided what you want to purchase, please contact us by phone 01670 789501 or by email info@caneandpine.co.uk so that we can immediately establish the stock situation and also advise you of the delivery lead time and the costs involved.
Where there are long lead times, we will only ask for a deposit to secure the purchase and then request full payment when the goods are ready for despatch.
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, before you order large pieces of furniture to confirm that the product is the right size for your needs, and to enable us to deliver your order successfully.
Change or cancel an order before delivery
If you would like to change or cancel an online order before delivery has taken place, please contact a member of our team by either email at info@caneandpine.co.uk any time between 10.00am and 5.30pm, Monday to Friday. If you decide to cancel items within an order that are bespoke, made-to-measure or have been specially ordered for you, these are non refundable.
Returns procedure
Please inform us in writing of any return you would like to make within 7 days of delivery by emailing us at info@caneandpine.co.uk
Please include:
Your name and address
Your order number
A brief explanation of the reason for your return
Your preferred contact phone number
On receipt of your email, a member of our team will assess your return and will inform you of the quickest and most efficient way for you to return your products. You will be provided with an individual ‘returns code’ so that on receipt of the items we can allocate any refund to you as quickly as possible. Please do not send any returns to us without contacting us first to obtain a ‘return code’ as this will cause a substantial delay in getting any relevant refund to you.
Returns policy
If, for any reason you are unhappy with you purchases, you can return your order within 7 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging. Please note that with the exception of faulty merchandise, for hygiene and safety reasons we cannot accept the return of certain items which have been opened (e.g. mattresses and pillows). Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Cane and Pine Design.
These terms and conditions apply to online transactions only and do not apply to any purchases made in person at our shop.
These terms and conditions do not affect your statutory rights as a consumer.
